We Are Here to Help

Questions about a loan you applied for

Financ Insurance is a loan matching service, not a lender. Once we introduce you to a lender, that lender handles your application, the credit decision, your rate and the funding timeline. For the status of a loan, contact the lender directly using the details in its emails or loan documents. We can confirm that your enquiry was submitted and which product types you were matched with, but we cannot see or change a lender's decision.

Changing the details you submitted

If your loan amount, purpose or income situation has changed, the quickest fix is to submit the form again with the new details. There is no hard credit check at the matching stage and no cost to reapply.

Access, correction or deletion of your personal data

Write to the privacy address above, or use the form with the subject "Privacy request". Our Privacy Policy explains what we collect, how it is shared with lending partners and the rights you have over it. Privacy requests may take up to three business days.

We never charge applicants a fee

Our service is free for borrowers. If anyone claiming to represent Financ Insurance asks you to pay a fee, buy a gift card or send money to "release" a loan, do not pay. Report the message to us so we can act on it, and read our guide on spotting loan scams and borrowing with imperfect credit.

Lenders and partners

If you are a lender interested in joining our network, or a publisher with a partnership proposal, use the form with the subject "Partnership" and a short description of your business. You can read more about how our matching process works on the About page.